Independent gyms and leisure centres rely on smooth access control to keep their businesses running efficiently. ClubRight, a leading gym management software provider, supports hundreds of fitness operators across the UK with tools for managing memberships, payments, and daily operations.
To strengthen its offering, ClubRight integrated with Nortech’s DeltaQuest OEM access controller, a specialist solution designed for reliable, real-time access control.
This partnership ensures that independent gyms can provide members with a modern, seamless entry experience while reducing technical headaches for staff and installers.
The Challenge
Independent gyms face unique challenges when it comes to membership access control. Members expect to be able to enter instantly, especially after resolving a missed payment or subscription issue.
However, with traditional systems such as Paxton, updates to access rights could take up to ten minutes. This delay often left paying members locked out and staff dealing with unnecessary frustration.
Another challenge was support. Legacy systems required reliance on third-party engineers, creating additional points of failure and leading to confusion about responsibility when issues arose. For smaller gyms and leisure centres, these inefficiencies could quickly impact member satisfaction and operational costs.
The solution
To address these problems, ClubRight integrated with Nortech’s DeltaQuest OEM controller. DeltaQuest is a universal access controller designed to work seamlessly with membership software, making it an ideal match for ClubRight.
Key benefits of DeltaQuest for ClubRight customers include:
- Real-time updates: Members can resolve failed payments through the ClubRight app and gain entry instantly, without waiting for database refreshes.
- Simple installation: DeltaQuest uses a straightforward command structure and requires minimal setup time, saving installers hours on site.
- Remote management: Club operators can open gates and resolve issues from any device, anywhere in the world.
- Flexible access methods: Supports QR codes, ANPR vehicle recognition, card readers, and keypads, ensuring gyms can adapt to different site requirements.
- Scalable hardware: Each controller manages two access points, with the ability to expand up to 32 access points per site.
The Results
The integration between ClubRight and DeltaQuest has delivered measurable improvements for independent gyms:
- Enhanced member experience: Faster, more reliable entry ensures that members spend less time waiting and more time training.
- Reduced support issues: ClubRight’s team experiences fewer technical problems, freeing up time to focus on customer service and growth.
- Efficiency for installers: Straightforward configuration reduces installation complexity and cost, benefiting both installers and gym operators.
Wayne Heath, Managing Director of ClubRight, explained the difference:
“I don’t have any of these problems with Nortech. It’s just really simple… With other access systems, customers can be left waiting. With Nortech, members can pay and walk straight in."
Conclusion
The collaboration between ClubRight and Nortech demonstrates how integrated solutions can transform the member experience while reducing complexity for operators and installers.
By combining ClubRight’s intuitive gym management platform with Nortech’s reliable DeltaQuest controller, independent gyms and leisure centres now have a future-proof way to manage access control.
This partnership highlights how technology integration can simplify operations, improve customer satisfaction, and ensure that businesses in the fitness sector remain competitive for years to come.
